We may, for example, check that you still live in London, or whether hold another concessionary travel discount such as a Freedom Pass. These requests will be assessed on a case-by-case basis and take into account privacy considerations before a disclosure is made. We did this in order to prevent and detect fraudulent applications, and to ensure that our concessionary travel schemes are only used by those people actually eligible to do so. When you apply for your 60+ London Oyster photocard, we'll set up a photocard web account for you. Bus & Tram Discount photocard. We have partnerships with a number of academic institutions in the UK and overseas (e.g. Name, address, email address, telephone number 2. How do I apply for an 18+ Student Oyster photocard? A damaged card could be cracked, scratched or bent. Register on the TfL Scheme. We use this data in different ways, including identifying 'hotspots' so we can deploy Revenue Inspectors in certain London Underground stations or on particular bus routes. The information we collect as part of the application process (including the scanned image of your passport details page) and annual eligibility checks is kept for up to three years after the expiry date of your photo card. For example if you regularly use the Central Line, we might use this information to help decide that messages about service alterations on that line would be helpful for you to know. TfL will use aggregated or depersonalised Oyster journey information to carry out research and analysis, for example, to look at travel demand, provide customers with information on how busy stations are at particular times and to make improvements to our transport services. TfL will retain personal information in line with its data retention policies. Telephone number 4. It also describes how long that information is kept for and the circumstances in which we might disclose it to a third party. How do I apply for an 18+ Student Oyster photocard? Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, Direct Vision Standard and the HGV safety permit scheme, London Fire and Emergency Planning Authority, Name, address, email address, telephone number, Scanned image of your passport details page (which includes your photograph and passport number), Proof of address (eg utility bill, bank statement, driving licence), Password and user name for your TfL web account, Enquiries, complaints or other correspondence from you, to undertake activities to promote and encourage safe, integrated, efficient and economic transport facilities and services, and to deliver the Mayor's Transport Strategy. You can see your journey history by signing into your web account or you can request a copy by calling Customer Services. Contact details and opening hours. TfL and the companies that process personal information on our behalf use your information for customer services and to administer the 60+ Oyster photocard scheme. Your marketing and contact preferences 9. We use your journey history, travel patterns, or frequently used stations as the basis for sending service messages. Scanned image of your passport details page (which includes your photograph and passport number) 5. Anyone with access to personal information held in TfL's systems is required to complete TfL's privacy and data protection training on an annual basis. Our cookies help to make the website and this cookie banner work during each visit and to implement security controls. If you phone us, your call may also be recorded for training and quality purposes. Transport for London (TfL), its subsidiaries and service providers will use your personal information for the purposes of processing your feedback, providing you with a response, or the information or services you have requested, and the provision of travel related information On some occasions, we may need to share your information with associated organisations or their agents for these purposes. Name, address, email address, telephone number 2. The personal information we hold about you includes: If you sign in to your online account, TfL will collect the IP address used by your device for the purpose of fraud prevention and detection. The TfL Oyster and contactless app will request access to your camera. Under privacy and data protection legislation, TfL is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. Your journey history 10. You can’t currently add Oyster photocards to this app. If you gave us your mobile number, we will text you when we have posted your photocard. The name of your educational establishment or training provider, student enrolment ID number, course dates 7. Call 0343 222 1234 (call charges may apply) to register. 18+ Student Oyster photocard. You can’t currently buy discounted tickets through the app. We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. We also publish guidance on the steps you can also take to protect your personal information. This should not affect your ability to apply, however some features of this website will not be available to you. We take the privacy of our customers very seriously and a range of robust policies, processes and technical measures are in place to control and safeguard access to, and use of, personal information associated with Oyster data. We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. After eight weeks, the journey data in the ticketing system is disassociated from your card (ie pseudonymised). Alternatively you can enter the card details manually. We have detected that you are using Internet Explorer 7 or older. This helps TfL monitor for things like online fraud, for example when people apply for online refunds. NCT 127 JUNGWOO 1st tour NEO CITY SEOUL Official Post Card SM TOWN . TfL also uses external service providers to operate 'back office' technical services, secure payment processing and customer database management. The purpose of this type of profiling is to make sure that we send only information to people who will actually find it relevant and useful. Why can’t Oyster cards be used on the extension to Brookmans Park? We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. To do this we provide them with journey data derived from our Oyster ticketing systems that has been processed, replacing data, where required, with alternative identifiers (pseudonyms) so that it isn't possible to identify an individual customer. The TfL Oyster and contactless app will request access to your camera. If you sign up for an online account and provide your email address, from time to time we will send you travel related information by email. You are able to opt out from receiving these kinds of messages at any time. We may contact the Post Office if there are concerns about the proof of eligibility provided at a particular branch. One way or another, the TfL 60+ Oyster photocard looks likely to stay for a while to come, whatever the arguments for doing away with this particular part of Boris Johnson’s London legacy. For example, we will use your personal information to ensure that you are eligible (and continue to be eligible) for the particular scheme you have applied for, to issue your 60+ Oyster photocard and respond to queries if you contact us. The TfL Oyster and contactless app will request access to your camera. This page explains how Transport for London (TfL) uses your personal information when using your 60+ Oyster photocard. OnLondon.co.uk exists to provide fair and thorough coverage … The website should meet WCAG 2.1 success criteria. If you appeal against a penalty fare notice issued on a National Rail service and you state that you used your Oyster card for that journey, the independent appeals body may verify the information you provide against journey data held in our ticketing systems. This includes a focus on improving the accessibility of the website. We will transfer any pay as you go credit or ticket to your replacement photocard. If you would like to unsubscribe from service or marketing messages, please use the link we include at the end of every email. Make sure you retain your ticket as you will need to provide this to them in order for them to refund the entry charge. If you phone us, your call may also be recorded for training and quality purposes. If you contact Customer Services in connection 60+ Oyster photocard, we will create a record of this. Learn more about the rollout of our cookie preference tool and how you can control cookies now. This is so that you can scan your payment card. Where you have given your consent to TfL, for example: where you have opted in to receive marketing messages from us; or, you have asked the contact centre to resolve an issue or complaint for you, in connection with the terms and conditions of the 60+ Oyster photocard, where you have created an online account so we can provide additional services to you, consultations on TfL's plans for transport in London, changes to terms and conditions of travel, Reducing all crime and anti-social behaviour on and around the public transport network, Creating crime and anti social behaviour strategies, Targeting crime and disruption hotspots to better coordinate and deploy policing resources, Reducing fear of crime and improving public confidence in the safety of the journeys they make in the capital, The right to question any information we have about you that you think is wrong or incomplete, The right to object to how we use your data or to ask us to delete or restrict how we use it, In some cases, the right to receive a copy of your information in a format that you can easily re-use, The right to complain to the regulator - the Information Commissioner's Office. Forgotten your email address or password? We analyse application data, journey patterns and transaction history to inform measures to protect TfL against fare evasion and fraudulent transactions. You can’t currently add Oyster photocards to this app. Photograph 4. Part of our statutory responsibilities includes a duty to do all we reasonably can to reduce crime and disorder on and around the transport system - and we work together with our local authority, policing, and other law enforcement partners as part of this. Create an account. We will never store the scanned pictures. Many over 60s in the capital will be used to making the most of their 60+ Oyster photocard or Older Person’s Freedom Pass. Some features of this website may not be compatible however it should not affect your ability to apply. The photocard gives students 30% off the price of adult-rate Travelcards and Bus & Tram pass season tickets. 23. You can contact the Data Protection Officer by email at dpo@tfl.gov.uk. In June 2019, we introduced a new requirement that all applicants must supply a scanned image of their passport details page (the page with your photograph and passport number) as part of the online application process for a 60+ Oyster photocard. You can also view and update the contact information we hold about you within your account; as well as your contact and marketing preferences. Please complete all necessary details … 24. However, no other data is stored on the Oyster card itself (eg name or address). On 1 October 2012, the 60+ Oyster photocard was announced and came into effect the following month. Any such processing is subject to appropriate contractual safeguards and carried out in accordance with the requirements of UK and EU privacy legislation. It's likely that we'll need to update this statement from time to time, so check back here regularly to find out more. All academic research is carried out in accordance with privacy and data protection legislation and protected by robust confidentiality agreements. Similarly, we may use postcode information to decide that it would be useful for you to know about changes to travel services near where you live, such as a station or bus stop closure or a road closure or diversions. If a photocard has been sent out and TfL is satisfied that it has not been received, we will generally send another one free of charge. We will only ever do this where we have your consent to do so, and we ask for this at the time you apply for your 60+ Oyster photocard. Date of birth 3. We have detected that scripting is disabled in your browser. If you don't use your Oyster card very often, the data stored on the card may be older than eight weeks. Enquiries, complaints or other correspondence from youIf you sign in to your online account, TfL will collect the IP address used by yo… TfL may also receive or disclose personal information about customers in relation to certain emergency situations or other incidents that require an immediate response. We will never store the scanned pictures. If you are a part-time student and believe you qualify for an 18+ Student Oyster photocard, please contact your local campus Student Services team prior to submitting your application, by submitting an enquiry. Your marketing and contact preferences 7. This eight-week period is considered reasonable to enable customers to verify or make enquiries concerning their journeys (for example, for refund purposes). Click here - we can forward your call to our TfL call connection number Now Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge. Photograph 5. 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